Reid Cycles Special Offer
Starter Pack Membership
Start riding with Bicycle Network
Purchase any new bike from Reid Cycles and you’ll score a bonus 4-month Bicycle Network Starter Pack membership. Our Starter Pack membership includes all the benefits of our premium membership and unlocks access to Rider Rescue.
Premium membership
Our premium membership includes comprehensive bike riding insurance that covers you in three important ways when you’re out on your bike:
- Third-party coverage
- Medical coverage
- Income protection
You’ll also get access to a range of exclusive member benefits.
Rider rescue
Rider Rescue is our rider assistance service. If you breakdown, get injured or just can’t go on, we’ll get you where you need to go. You’ll get up to 10 callouts per year (up to $50/callout). Learn more about how Rider Rescue works.
Visit your local Reid Cycles store today to find out more and check out their range of bikes.
What’s included?
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FAQs
Here are the answers to your most common questions. If your question isn’t in the list, please contact us.
Membership
Does this membership cover me if I'm injured in an incident on my bike?
No, the Basic Cover membership does not include personal injury insurance. To make sure you’re covered every time you ride as well, check out our premium membership option.
Is there an excess?
Yes. There is a $1000 excess applies to all third-party liability claims.
Am I covered for racing?
You are covered for any ride or race that is run by Bicycle Network.
I want to make a claim. Where do I start?
Call us on (03) 8376 8888 and book a time to speak with our Riders’ Rights team. They’ll talk you through how to claim.
Can I get the driver/other person(s) involved in the incident to pay for my bike/property damages?
Yes you can, if they’re at fault. You need to take pictures of your property damage. Although it’s hard to go without your bike, we recommend that you don’t get it fixed straight away.
Get in contact with us (03) 8376 8888 and we’ll talk you though the best way to go about this as it may differ depend on the situation. Just remember where possible at the time of the accident to get the driver’s details or person(s) involved details.
Rider Rescue
Is the service available Australia wide?
Rider Rescue is available Australia wide, in areas where Uber and 13Cabs operate. For a list of cities in which Uber operates, see here.
What happens if Uber is not available where I've broken down?
In less central areas, or areas where Uber is not available, we’ll arrange for a taxi to pick you up.
Can I join at breakdown?
Absolutely. Call us on 1800 639 634 and we can help you to organise your subscription and a rescue. A surcharge payment is applicable, please see terms and conditions for more detail.
Where can I find the Rider Rescue terms and conditions?
You can find the terms and conditions here.
Will my bike fit in an Uber?
We’ll send the most appropriate vehicle for your situation. In most cases, this will be an Uber XL – an SUV sized vehicle.
Can you take an e-bike?
Absolutely, we love e-bikes! If you have an e-bike, we may send a maxi-taxi for ease of access.